Help & Support
Help & Support – skippergear.eu
Last updated: January 22, 2026
Welcome to the SkipperGear Help & Support Section! Here you can find information about ordering, shipping, returns, product issues, and how to contact us for assistance.
1. Orders
Placing an Order:
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Browse products and add them to your cart.
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Proceed to checkout and provide your shipping and billing information.
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You will receive an order confirmation email with your order details.
Order Changes:
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Once an order is placed, changes can only be made before it is shipped.
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To request a change, contact us immediately at anchor@skippergear.eu
Order Cancellation:
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Orders can be canceled before shipment.
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Contact us as soon as possible to cancel your order.
2. Shipping & Delivery
Shipping Times:
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Standard shipping within the EU: 7–14 business days
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International shipping: 7–21 business days
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Delivery times may vary depending on customs and local carriers.
Shipping Costs:
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Shipping fees are calculated at checkout based on your location and order weight.
Tracking Your Order:
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You will receive a tracking number by email once your order is shipped.
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Use the tracking link to monitor your shipment.
3. Returns & Exchanges
Eligibility:
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Products must be returned within 14 days of delivery.
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Items must be unused, in original packaging, and include all accessories.
Return Process:
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Contact us at anchor@skippergear.eu with your order number and reason for return.
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We will provide instructions for returning the product.
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Once received and inspected, we will process a refund or exchange.
Exclusions:
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Customized or personalized products are not eligible for return unless defective.
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Products damaged due to misuse are not covered.
4. Product Support & Warranty
Product Issues:
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For defective products, refer to our Product Warranty Policy for detailed instructions.
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Submit a warranty claim via email with order number, product details, and description of the issue.
Repair or Replacement:
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Depending on the defect, we may repair, replace, or refund your product.
5. Payment & Security
Accepted Payment Methods:
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Credit/Debit Cards (Visa, Mastercard, etc.)
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PayPal
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Other local payment options (if applicable)
Security:
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All payments are processed securely.
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Sensitive information is encrypted to protect your data.
6. Frequently Asked Questions (FAQs)
Q: How do I track my order?
A: You will receive a tracking link by email after your order ships.
Q: Can I cancel or change my order?
A: Only before it has been shipped. Contact us immediately to request changes.
Q: How long does shipping take?
A: Standard EU delivery: [X] business days. International delivery: [X] business days.
Q: How do I return a product?
A: Contact our support team with your order number. Follow the return instructions provided.
Q: What is covered by the warranty?
A: Manufacturing and material defects under normal use. See our Product Warranty Policy for details.
7. Contact Us
For additional help, you can reach us:
Email: anchor@skippergear.eu
Phone: +40755549440
Our support team is available Monday–Friday, 9:00–17:00